HPE PartSurfer is designed to help HPE product owners and HPE product repair technicians identify part numbers and other part information, primarily for the purpose of servicing and repairing HPE products. We also provide a direct link to the HPE Parts Store (for U.S. customers only) to allow you to order parts online. PartSurfer does NOT include instructions for repair, maintenance, or installation of products and parts. If you are not trained in repairing your product, or are not certain that you know what the exact problem is with your product, we strongly encourage you to first contact HPE technical support to determine the best repair strategy for your HPE product. (Click the contact HPE link at the upper left of the main PartSurfer page for information on product support options.)
PartSurfer assists with two basic types of part lookup tasks, with a variety of options for getting to the information that you need:
Follow these step-by-step instructions to find an HPE part number and associated information:
Select your country or region . . .
Before using HPE PartSurfer, you first need to let us know what country or region you are in. You will only need to do this once, and it will be remembered in a cookie on your computer for all your future accesses. Some of our information is tailored to specific geographic areas. Just select a country or region from the drop-down menu at the upper right of the main screen. If your country isn't listed, select a nearby country, as information will probably be similar.
Identify your HPE product . . .
We next need to know what HPE product you have in order to help you find the part(s) that you need. After FIRST locating your HPE product, as described below, you will be given several options for finding your part(s). There are five different ways to find your product:
Select the Lookup similar items check box if you want to match similar part numbers or product numbers. For example, if you enter the search string 33440A and check the box, the following results will be returned: 33440A, 33440A-T, 33440AB, etc. Please note: the Lookup similar items check box only works when searching for product numbers and part numbers.
If your product search finds a single matching HPE product, a screen will be displayed that will allow you to look up parts information. If your search finds multiple matches (or if you searched through product families), you will need to select from a list of products for that family or search result.
The General Tab is the default view for most search results. This provides the user with a generic list of parts that are used within a family of similar products (multiple hard drives, memory modules, etc.) If a serial number search is performed, or a product SKU (Stock Keeping Number) search and you then click on the Advanced Tab, a more specific spares list called a BOM (Bill Of Materials) will be displayed when available. Also a Component BOM, which is a list of parts as used in the manufacturing process, may be available.
Once you have specified your product, you will see a list of all replacement parts for the product, grouped by keyword and part number. If you want to filter the parts list, you can click on the Customize your results link. This will display a form that will allow you to filter the parts listing based on the following criteria:
After you have selected your filter criteria, click the Apply button. This will display an updated parts list based on your filter criteria.
If an interactive parts diagram is available for your product, a selection field labeled View a parts diagram will be shown on the General tab. Parts diagrams allow you to visually confirm that you have found the correct part. You may move your mouse over objects on the interactive diagram for quick part information, or click on the object for more detail. Please note that parts that are shown in pale gray on some diagrams are not orderable parts, but are included on the diagram for reference only.
To view the parts diagram, select Interactive mode for an interactive parts diagram, or select Printable mode if you want to print the diagram. Select the component of the part you want to view from the drop-down menu. Click the search icon
to view the parts diagram.
If a parts diagram for your part is not available within PartSurfer, one may be available at the HPE Service Media Library. Click the HPE Service Media Library link in the left menu to be taken to the HPE Service Media Library search page.
Parts listings contain the following fields and features to allow you to verify part numbers, access part prices (in some countries), and order parts on-line (currently only for U.S. customers):
From any PartSurfer parts listing, select the check box in the Add to Cart column, and click the Add Parts to Cart button. When you have filled your cart with all of the parts you want to order, click the Shopping Cart icon
at the top of the page. We hope to have linkages soon to online HPE parts ordering tools that are being developed for other countries.
The following actions are available on the Shopping Cart page: